Skillful interrogation is a wonderful way to make your professional life easier. Here are a few suggestions on where to start.
Ten (sort of serious) questions every service writer should ask
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HOT OFF THE PRESS
Why a magnetic drain plug is a worthwhile upgrade (VIDEO)
Do your customers know the benefits of magnetic oil drain plugs? Swap out their standard drain plugs to help protect against unnecessary engine damage.
Brake booster valve – ASE practice questions (VIDEO)
A customer states the brake pedal falls slightly when the brakes are applied while starting the engine. Which technician response is correct?
The final days (and cars) of AMC
In November 1988, two employees snuck a camera into AMC’s Kenosha plant for a farewell tour.
ABOUT SHOP PRESS
Shop Press is the news and idea hub for everything related to working on cars and trucks, focusing on repair, technology, and wrenching lifestyle. With interesting stories from around the world, features on creative people and solutions, and all kinds of other stuff that’ll make you use your mind and your hands.
SHOP STUFF
Auto care news and advice you can use.
Learn Why You Should Never Skip Battery Isolation (VIDEO)
Tempted to skip battery isolation during a repair? Dorman Training Center instructor Pete Meier explains how this essential step can protect you from serious injury while working on a vehicle.
Witness marks: your reassembly guide when the service manual isn’t enough
Examining the parts closely can yield valuable clues for putting a machine together.
The aggressive question you can ask that instantly calms a customer down
This seemingly-impolite question can defuse tense situations in the shop or auto parts store.
The most entertaining social media accounts to follow for car enthusiasts in 2023
23 of the most informative, interesting, and funny car-related accounts on the socials
Catalytic converters are the coolest car parts that get no respect
Despite being fascinating, breakthrough innovations, they were hated when first introduced, and are now routinely stolen for scrap.
Want to contribute an article to Shop Press?
Are you a wrench and a writer? A counterperson and a communicator? A service writer and a scribe? Get paid to share your experience and expertise with thousands of Shop Press readers.
SHOP STUFF
Auto care news and advice you can use.
Colin Chapman: The Philosopher of Motion (Part 1)
This British engineer changed racing forever by making cars lighter, not more powerful.
A review of the last grease coupler you’ll ever need, the LockNLube
A strong endorsement, I know—but it’s that good.
Is perseverance in the service bay a feature or a bug?
The flat-rate system doesn’t reward tenacity.
May Automotive Horoscopes
We read the astrological signs and predicted your automotive future.
Right to Repair gains momentum in Maine
75,000 state residents agree that independent repair shops should have ready access to real-time vehicle data.
VIDEOS
How to crimp heavy gauge wire (VIDEO)
Working on some battery cables or custom ground straps? A proper tool like Dorman’s 90707 heavy lug crimper has you covered.
Should you use anti-seize when installing spark plugs? (VIDEO)
Using a lubricant when installing spark plugs was once common practice, but today, you might want to think twice before adding anything to your spark plug threads.
Snap-on to expand Tennessee manufacturing plant
Company makes $44 million investment to expand plant.