This seemingly-impolite question can defuse tense situations in the shop or auto parts store.
The aggressive question you can ask that instantly calms a customer down
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HOT OFF THE PRESS
What sealed chassis parts can teach us about shifting customer habits and technology’s march forward
The “best” parts for the job are highly dependent on the environment in which they operate.
TECHNICIAN CHALLENGE: Can you identify these dash lights? (VIDEO)
Think you know your dash lights? Shop Press contributors Keith, Miriam, Chris, and Greaser try their best to identify all kinds of lights, symbols, and indicators.
I’ll gladly pay an independent shop more for a rush repair, and I’m not alone
Their emergency shouldn’t be yours unless they pay a premium to fix it.
ABOUT SHOP PRESS
Shop Press is the news and idea hub for everything related to working on cars and trucks, focusing on repair, technology, and wrenching lifestyle. With interesting stories from around the world, features on creative people and solutions, and all kinds of other stuff that’ll make you use your mind and your hands.
SHOP STUFF
Auto care news and advice you can use.
The Other Way to Use a File that Many Mechanics Don’t Know (VIDEO)
Need a smooth finish on a part you’re cleaning up with a file? Lemmy shows how draw filing can achieve a clean result with a totally different method of holding a traditional file.
What’s in your toolbox?
Skillset and mindset often determine the toolset.
October Automotive Horoscopes
You probably didn’t think you needed to mix fixing automobiles with reading astrological signs. We did. You’re welcome.
Car Talk’s Ray Magliozzi calls on lawmakers to pass right to repair law
Co-founder of the famous car show writes Washington Post opinion piece calling for Congress to act.
Book review: “Car: A Drama of the American Workplace”
Mary Walton’s 1997 look behind the scenes of the Ford Taurus shows the human side of car production.
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Are you a wrench and a writer? A counterperson and a communicator? A service writer and a scribe? Get paid to share your experience and expertise with thousands of Shop Press readers.
SHOP STUFF
Auto care news and advice you can use.
Shop Profile: Hansville Repair
71 years of success started at the end of the road.
Spoiler alert: Manual transmissions are not ‘100% useless’ as claimed
Is this what automotive enthusiasm looks like now?
Trailer bearings: a hidden moneymaker for auto repair shops
Why not capitalize on easy, predictable service that’s almost never a rush job?
Do self-service garages have a place in the auto care industry? This growing business thinks so.
Stew’s Garage near Tacoma, Washington, offers DIYers access to lifts, tools and expertise, and it’s building a following.
What it’s like being a new tech in 2022 (VIDEO)
“I am ready to face any challenges that might be foolish enough to face me.”
VIDEOS
Flip spare tires to make life easier for owners and techs (VIDEO)
From the factory with the spare’s valve stem pointing up, but you can flip it over and reinstall for easy checks and refills.
Three lessons from “Traffic: why we drive the way we do (and what it says about us)”
A textbook yields a few pearls of wisdom for those in the automotive biz.
The cheapest tool you can buy to turn more hours in a dead bay
Four reasons to buy a ½” breaker bar adapter.