This seemingly-impolite question can defuse tense situations in the shop or auto parts store.
The aggressive question you can ask that instantly calms a customer down
read more
HOT OFF THE PRESS
Maine voters approve ballot measure requiring automakers to share diagnostic system access
With 84% approval, it’s the latest electoral show of support for providing owners and independent garages with more ability to repair motor vehicles.
Thread repair for mechanics: an incomplete guide to essential products and procedures
Proper tooling and techniques are critical to repairing threads—and if you’re a mechanic, neither are marketed well to you.
The one part of the car you’ll never install for a customer
DIFM customers just won’t purchase this common underhood part.
ABOUT SHOP PRESS
Shop Press is the news and idea hub for everything related to working on cars and trucks, focusing on repair, technology, and wrenching lifestyle. With interesting stories from around the world, features on creative people and solutions, and all kinds of other stuff that’ll make you use your mind and your hands.
SHOP STUFF
Auto care news and advice you can use.
Is It Ever Safe to Reuse Torque-to-Yield (TTY) Fasteners? (VIDEO)
Pete Meier explains why these single-use bolts should always be replaced for safety and proper function.
Chasing down Volkswagen’s best-selling sausage
For decades, VW served its workers a unique German dish that I had to try for myself: currywurst.
Geography by way of fittings and couplers
What does your shop use? Where are you? Can you help us make a map?
How accurately can you torque a fastener? (VIDEO)
Torquing accurately without a torque wrench is harder than it sounds, as you can see we learned in this contest in the Dorman Proving Grounds.
Hidden external speakers are changing the soundscape of our streets
One of the most noticeable changes we’ll experience with more electric vehicles will be the noises from their acoustic vehicle alert systems, or AVAS.
Want to contribute an article to Shop Press?
Are you a wrench and a writer? A counterperson and a communicator? A service writer and a scribe? Get paid to share your experience and expertise with thousands of Shop Press readers.
SHOP STUFF
Auto care news and advice you can use.
PSA: Be Safe With Brake Cleaner
Brake cleaner is loved by techs (for good reason), but make sure you’re taking safety precautions.
November Automotive Horoscopes
We read the astrological signs and predicted your automotive future.
What type of part should you use to repair a car?
There’s a spectrum of parts ranging from fresh and new to tired but cheap. What should you use and when?
Is side work OK for service techs?
Does the shop retain right of first refusal, or is moonlighting A-OK?
Ranking the best fictional TV mechanics
From Colonel Hogan to Mr. T to Fonzie, here’s a completely unscientific list of television wrenches.
VIDEOS
Report: cars are the worst products for protecting user privacy
A scathing new analysis from the Mozilla Foundation says every single car brand failed its standards for security and respecting user privacy.
Preventative maintenance is great, but are you performing preventative repairs?
Repairing future failure points before they fail is a lucrative way to save your customers money, just like maintenance does.
A/C bypass pulleys: a history lesson on a part you can’t get from a dealer
Accessory belt drive evolution can provide some clues for the most efficient way to get a customer back on the road.