Do you favor margin or revenue?
Is an Appointment-Only Shop Schedule Wise or Madness?
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Writers, Print Vehicle Service Histories for Every Vehicle
The fellas who taught me to write service were arguably some of the best I’ve seen do the job. They had all sorts of tricks up their sleeves, like the boomerang business cards you’ve read about before. Today, I’d like to share another tip my friend Sam gave me. It...
Service Writers: Don’t Leave Your Greatest Diag Tool in the Shop
Today’s piece starts with a one-question quiz that’s not a trick question: in your shop, what is your best diagnostic tool? It’s not a meter or a scan tool or a stethoscope, though those all are handy items to have nearby. It’s your technician. And as much as leaving...
Back Away from the Wrenches
Today’s article is more of a philosophical one than a pragmatic one. You see, we’re in the business of buying and reselling auto parts, servicing automobiles, and getting paid for our efforts. But as automotive professionals, we merely delay the inevitable. The...
Side Business
If your shop is a typical one, you wouldn’t turn down easy, profitable work, right? Of course not. Maybe it’s time your foreman, techs, and service writers sat down and talked through the car that isn’t a car: side-by-side (SxS). Like other not-immediately-obvious...
The Only Thing Better Than Making Money Is Not Losing It
Service writers, this piece is aimed squarely at you. You may be aware of many of the costs of doing business. Recognizing potential costs and preventing them from eating into your shop’s productivity is one of the skills that separates a good writer from an...