Maybe there’s a reason “upsell” has become a dirty word—and it might be your fault.
Service Writing Tip: Justify Your Recommendations
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PSA: The Right (and Wrong) Ways to Handle Iridium Spark Plugs
For the vast majority of vehicles on the road, swapping out spark plugs is gravy work. Yoink the old plugs, make sure the replacements meet the necessary gap spec, install the new plugs, and button up the ignition system. You’re in and out of there in no time, right?...
Modern Power Window Switches: Smarter than You’d Think
When was the last time you rolled down the power windows in an older car or truck? I’m talking at least pre-2000. The older, the better. As a passenger, you’ll find that every door has a mix of buttons, switches, locks, and handles to mess around with, plus maybe a...
What are rear fog lights, and when should you use them?
If you’re a vehicle owner or auto repair professional in the United States, odds are that you haven’t seen (or even used) rear fog lights on a vehicle. The vast majority of vehicles sold in the US do not include them, and in some cases, the feature is disabled or the...
What is a core charge?
The article title is a question I asked when I was a young counterman, and most of you oldtimer mechanics and parts people of course know the story: the core charge is a way to be sure the smoked part makes its way back to the parts counter. A core charge is a deposit...
Watch this video on the invention of the Ford V-8 engine
If you enjoy pioneering developments in automobile history, this video on the development of Ford’s V8 engine is a must-watch. It’s a bit on the long side (a little over an hour), but it’s well worth your time to fully appreciate this revolutionary success in Ford—and...