Why you should use standard operating procedures for customer communications.
Better ops with SOPs
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Does your shop handle performance work?
If you turn wrenches for a living, odds are good you’ve either hopped up your own ride at some point or had someone ask you to hotrod theirs. (Or maybe you’ve done it virtually.) The work is often fun and rewarding on a Saturday afternoon. But in the shop? There are a...
What’s in your toolbox?
Tools help ya earn your bread, which is why most automotive technicians have more than a passing interest in them. What brands do you buy? What do you buy, and what do you expect the boss to provide? Do you run a tab on the tool truck? Two Dormanites hash some of...
Fire the parts cannon! Is shotgun diag ever acceptable? (VIDEO)
Fire the parts cannon! Is shotgun diag ever acceptable? (VIDEO) Description Anyone who’s turned wrenches knows at least one “spray ‘n’ pray” technician. Just keep throwing parts at the car until the Check Engine light goes off, right? But...
Tool review: Milwaukee M18 Tire Inflator
Disclaimer: I purchased this tool at full retail price. I have a relative who works at Milwaukee Tool who usually gets me items at a steep discount, but there is no requirement to write about them. Have you switched (or are you switching) to electric tools from air?...
Is that catalytic converter actually bad? (VIDEO)
Is that catalytic converter actually bad? (VIDEO) Description Diagnosing a catalytic converter isn’t always the most straightforward process simply because it’s so far downstream from other parts that affect its operation. You might watch this video and...