A practical approach to auto repair shop management.
Mastering the Numbers
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What sealed chassis parts can teach us about shifting customer habits and technology’s march forward
When I got to Dorman, I wasn’t bowled over by our chassis parts for one reason: for the most part, they are sealed. We do have a line of severe-service chassis parts (Premium RD™), but the bulk of our passenger-car offerings feature polymer bearings and the grease...
PSA: Check that cabin air filter
Most of us know that we should change the filter in our home heating and air conditioning system monthly, but why? What does it do? The role of the filter is twofold. First, it traps dirt, dust, pet dander, pollen and other allergens and helps keep the air you’re...
Exhaust tips: three ways to fine-tune your method
Exhaust work is straightforward and (I think) easy to understand. If you’ve got a lift and a ‘cety torch, it really should be gravy work. That said, I have made plenty of my own mistakes and repaired the mistakes of others. Hopefully this article helps a few of you...
Four not-so-obvious ways grease can come in handy
I like grease. You may or you may not, but as a very cheap staple of most shops, I’ve learned to use it in a few unconventional ways, which has made me like it more. Here are a few times plain ol’ grease is what you should reach for. Vertically-oriented O-rings...
Two A/C checks you don’t wanna skip
If you’ve already invested in RRR (recovery/recycle/recharge) machine equipment necessary to service vehicles with R1234yf, you may have also already learned that performing a refrigerant identification test prior to recovering what is in the customer’s vehicle is...