Why you should use standard operating procedures for customer communications.
Better ops with SOPs
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Geography by way of fittings and couplers
As a little mechaniclet, I didn’t really give much thought to my air tool fittings or their air lines. Yes, the type of tool, the amount of air moving through the lines, and the distance from the compressor are all variables that determine how well a tool might work,...
How accurately can you torque a fastener? (VIDEO)
How accurately can you torque a fastener? (VIDEO) Description What do you get when you combine a bunch of cutthroat techs, a few fasteners and tools, and a device capable of measuring torque accurately? You get a competition. See who’s got the best-calibrated...
What type of part should you use to repair a car?
Today Greaser joins Nick as they discuss rebuilding, repairing, and replacing parts and which items they select for each job. Nick manages the Dorman Proving grounds and has owned his own performance shop. Andy is bringing a new perspective to the table today as a...
Is side work OK for service techs?
Do you do side work? If you do, is that OK? There are tons of reasons for and against doing work outside the shop. I think my views have changed a little as I’ve been in the game a little longer, but this aspect of the job is contentious. I’ve heard various rationale,...
Does your shop handle performance work?
If you turn wrenches for a living, odds are good you’ve either hopped up your own ride at some point or had someone ask you to hotrod theirs. (Or maybe you’ve done it virtually.) The work is often fun and rewarding on a Saturday afternoon. But in the shop? There are a...