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Ten (sort of serious) questions every service writer should ask

At its core, writing service is information synthesis—collect, sort, simplify, regurgitate, repeat. Obtaining the raw information from techs and customers alike relies on prompts, usually in the form of a question. The correct question asked at the correct time pays...

Several tips to make brake line removal less of a headache

“Got a seven-foot section of brake line out without dropping the tank, cutting the line, or ruining a fitting. Today was a good day.” I sent that text to a friend of mine the other day. In a past life he was a wrench at a Cadillac dealer, so I think he sort of...

A comprehensive primer on the automotive right to repair debate

I began my wrench-turning career back in the late ‘70s when cars still used carbureted engines with mechanical points ignition systems. I’ve witnessed firsthand the evolution of what once were primarily mechanical systems controlling major engine and vehicle functions...

What is the best type of air filter? (VIDEO)

Description Air filter elements come in a variety of shapes and designs, but which one is right for you? Nick and Greaser discuss the advantages and drawbacks of three air filter designs, including filtration effectiveness, airflow, serviceability, overall size, and...

Why you should add a spring hook to your toolbox

Why you should add a spring hook to your toolbox

As a young mechaniclet, I fought springs often. Specifically, helical tension springs gave me metaphorical headaches and literal skinned knuckles. I encountered them most often when performing brake jobs on vehicles with drum brakes. I went through a ton of tools,...
Should a customer bring parts?

Should a customer bring parts?

Three words no shop manager ever wants to hear are customer supplied parts. There are some really good reasons for that, and it’s understandable why many shops take a “just say no” position on the practice. But there are also plenty of perfectly reasonable arguments...
The rarely seen control arm-mounted trailer ball rears its head

The rarely seen control arm-mounted trailer ball rears its head

Well, this was a humdinger. Let me explain how I ended up here. I was popping ball joints free from the lower A-arms so I could swing the CV axles out and replace the hub assemblies on this car. The left side freed up with a few taps. This side? Well, this picture is...
Serviceability Hall of Shame: Ford Taurus Spring Shields

Serviceability Hall of Shame: Ford Taurus Spring Shields

The Serviceability Hall Of Shame was born from all the times we’ve looked at a vehicle and realized some usually simple task was going to be nightmarish. It is, ultimately, a response and explanation of the inevitable question, “Good Lord, why?!” Today’s entrant isn’t...
LOF PSA: Don’t forget the lube job

LOF PSA: Don’t forget the lube job

Please forgive me, because I’m about to be a dinosaur and proselytize for a few moments. Many moons ago, I would have customers request an oil change and a lube job. It was so prevalent that the acronym for this, LOF, is still in pretty common use. (That’s “lube, oil,...