Why you should use standard operating procedures for customer communications.
Better ops with SOPs
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HOT OFF THE PRESS
Is It Ever Safe to Reuse Torque-to-Yield (TTY) Fasteners? (VIDEO)
Pete Meier explains why these single-use bolts should always be replaced for safety and proper function.
Do You Survey Your Customers, and How?
Customer satisfaction surveys should be clear, concise, and targeted.
Interpreting Compression Tests–ASE Practice Questions (VIDEO)
Technician A completed a compression test, noting high readings suggest an exhaust restriction, while Technician B says the test checks volumetric efficiency.
ABOUT SHOP PRESS
Shop Press is the news and idea hub for everything related to working on cars and trucks, focusing on repair, technology, and wrenching lifestyle. With interesting stories from around the world, features on creative people and solutions, and all kinds of other stuff that’ll make you use your mind and your hands.
SHOP STUFF
Auto care news and advice you can use.
PSA: The Right (and Wrong) Ways to Handle Iridium Spark Plugs
New techs and DIYers should know that not all spark plugs are created, or treated, equally.
Shop Profile: Hansville Repair
71 years of success started at the end of the road.
Do You Know the Right Way to Use Rasps and Files? (VIDEO)
Any technician will have a few files in the toolbox for material removal jobs. But are you using these tools with the correct technique?
Mastering the Numbers
A practical approach to auto repair shop management.
Don’t Overlook This Step When Servicing Brakes (VIDEO)
A brake service job isn’t complete unless the reservoir cap’s diaphragm has been pushed back into place. This simple step is easy to forget, but it helps to reduce brake fluid contamination and ensure proper system function.
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SHOP STUFF
Auto care news and advice you can use.
Rookie Tip: LOF? Leave the Dipstick Sticking Out and the Oil Cap on the Hood Latch
A bent dipstick and a broken oil cap are lucky indeed!
Tariff Talk: A Look Backwards at The Chicken Tax
Lighten the mood at the next cocktail party you attend.
Watch This Video on the Inventor Who Put Lead in Gasoline
He also synthesized chlorofluorocarbons (CFCs).
Why Some Vehicles Have More Than One Spin-on Filter (VIDEO)
Ever spot what appears to be a second oil filter under a vehicle? Lemmy and Nick discuss the advantages of spin-on transmission filters for fluid protection and service.
Basic Brake Fluid Testers Are Far More Sophisticated Than You’d Expect
Peering inside the inner workings of a deceptively complex tool
VIDEOS
Efficiency is the Name of the Game
Four proven ways to run a tighter ship at your shop.
Misfire Cause–ASE Practice Questions (VIDEO)
Technician A is diagnosing a misfire. He states that a misfire is caused by a fault in the ignition system and that new plugs and coils will repair the problem. Technician B says that a misfire is detected when the ECM detects a variation in crankshaft speed.
A History of the U.S. Presidential State Car (Part 2)
The commander-in-chief’s road transportation, from LBJ’s Lincoln Continental to “The Beast.”