Customer satisfaction surveys should be clear, concise, and targeted.

You’re all signed up. Keep an eye on your inbox for a welcome email. If you’re new to Shop Press, you can also check out some of our latest articles below.
71 years of success started at the end of the road.
Any technician will have a few files in the toolbox for material removal jobs. But are you using these tools with the correct technique?
A practical approach to auto repair shop management.
A brake service job isn’t complete unless the reservoir cap’s diaphragm has been pushed back into place. This simple step is easy to forget, but it helps to reduce brake fluid contamination and ensure proper system function.
Find out how they differ from wet sump oil systems.
Lighten the mood at the next cocktail party you attend.
He also synthesized chlorofluorocarbons (CFCs).
Ever spot what appears to be a second oil filter under a vehicle? Lemmy and Nick discuss the advantages of spin-on transmission filters for fluid protection and service.
Peering inside the inner workings of a deceptively complex tool
Lemmy explains why this basic task always comes before removing the positive cable to help you understand the theory behind the practice.
Resistance is futile.
Stop beating your sockets to death.
Learn about a shop that’s making Jeeps all they can be.
Removing old fluid from a vehicle’s braking system can be a time-consuming chore, but it doesn’t need to be.
Why build what you can buy inexpensively?
Think you know how to pour oil out of a jug? Are you sure about that? Lemmy and Nick talk about the best oil pour techniques to avoid making a mess.
Can independent repair shops benefit by offering mobile service to an increasingly immobile America?
Your multimeter is a versatile tool. But for certain diagnostics, you need an oscilloscope to get a closer look at a vehicle’s electrical systems.
A set of tires is expensive. Make it special.
Step up your repair game with sensible choices.