Why you should use standard operating procedures for customer communications.
Read more from Lee Procida
Maine voters approve ballot measure requiring automakers to share diagnostic system access
With 84% approval, it’s the latest electoral show of support for providing owners and independent garages with more ability to repair motor vehicles.
Report: cars are the worst products for protecting user privacy
A scathing new analysis from the Mozilla Foundation says every single car brand failed its standards for security and respecting user privacy.
Surprise: having snacks and phone chargers in your repair shop’s waiting room makes customers happier
A recent J.D. Power study found that a few simple amenities in your service center’s lobby go a long way toward making your customers want to come back, but few businesses have them.
Average U.S. vehicle age reaches new record high, again
Low new car inventory, inflation, and rising interest rates have all caused people to keep their vehicles at historic levels.
Catalytic converters are the coolest car parts that get no respect
Despite being fascinating, breakthrough innovations, they were hated when first introduced, and are now routinely stolen for scrap.
Beverly Hills auto body shop launched a jewelry business using scrap metal from luxury cars
CRASH Jewelry uses real fenders, doors and hoods from high-end vehicles to make cuffs, earrings, necklaces and more.
Could Tesla actually be making their vehicles less expensive to fix?
Elon Musk says Tesla Insurance is pushing automaker to simplify designs and increase parts availability.
Texas nonprofit helps low-income vehicle owners afford auto repairs
Autocare Haven uses donations and volunteers to subsidize service for vets, seniors, single parents and others.
Best of Shop Press 2022
Our favorite and most popular articles and videos from the first year of ShopPress.com.
Which road maintenance fleet has the best snowplow names?
Colorado, Michigan, Minnesota, Ohio, Vermont, even Arizona, and many other state and city government fleets have held naming contests for their winter service vehicles. But who has the best?
U.S. parents becoming slightly more likely to recommend their kids pursue trades, although prefer electrician and plumber over mechanic
New report from IMR Inc. measures household perception of trade professions to help the automotive industry attract more skilled workers.
Hidden external speakers are changing the soundscape of our streets
One of the most noticeable changes we’ll experience with more electric vehicles will be the noises from their acoustic vehicle alert systems, or AVAS.