Why you should use standard operating procedures for customer communications.
Better ops with SOPs
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The rarely seen control arm-mounted trailer ball rears its head
Well, this was a humdinger. Let me explain how I ended up here. I was popping ball joints free from the lower A-arms so I could swing the CV axles out and replace the hub assemblies on this car. The left side freed up with a few taps. This side? Well, this picture is...
Serviceability Hall of Shame: Ford Taurus Spring Shields
The Serviceability Hall Of Shame was born from all the times we’ve looked at a vehicle and realized some usually simple task was going to be nightmarish. It is, ultimately, a response and explanation of the inevitable question, “Good Lord, why?!” Today’s entrant isn’t...
LOF PSA: Don’t forget the lube job
Please forgive me, because I’m about to be a dinosaur and proselytize for a few moments. Many moons ago, I would have customers request an oil change and a lube job. It was so prevalent that the acronym for this, LOF, is still in pretty common use. (That’s “lube, oil,...
What to check when you’re checking out a car (VIDEO)
What to check when you’re checking out a car (VIDEO) Description What do you check when you’re going over a vehicle? If you’re like a few Dorman contributors, there’s likely to be a range of answers, a few dependencies, some overlapping areas,...
What’s the weirdest thing you’ve ever seen in a vehicle?
We’ve all found something strange in our mechanical travels. I’ve seen plenty of drugs. Having worked in the Midwest, guns were not unfamiliar. Most were usually accompanied by a pair of muddy duck boots in the passenger footwell. But I found a real good one...