Why you should use standard operating procedures for customer communications.
Better ops with SOPs
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“Hot Rod Magazine: 75 Years” book review
For some reason, my grade school library had a subscription to “Hot Rod” magazine. My suspicion has always been that it was one of the few magazine subscriptions for boys my age that was acceptable to have in the school library. Nevertheless, I spent a lot of time in...
Watch this video on the four stages of grief for mechanics
You’ve likely heard of the psychological model called the five stages of grief. It’s used to describe the various emotions people might experience when dealing with a significant loss, and the the five stages of grief are commonly defined as denial, anger, bargaining,...
What does horsepower really mean? (VIDEO)
Horsepower is a strange measurement, isn’t it? Think about it. When was the last time you used a horse for any kind of work or travel? Like candlepower, the original horsepower attempted to express the output of a newer technology in comparison to its predecessor....
Sketching Skodas
Instead of restoring vintage Czech cars made by Laurin & Klement (L&K), Stefan Ivanov sketches them. His desire to raise awareness of the brand in his home country of Bulgaria and abroad drove him to publish an illustrated history of L&K in 2019. Although...
Cars that make you think of something specific
Some vehicles have the power to evoke strong memories or associations. Whether it’s a classic film, a historical event, or a beloved television show, these vehicles often serve as iconic symbols. You’ll likely only have to read the headers in this piece for you...