Help your customers prioritize their repairs and they’ll keep coming back.
Examining the differences (and similarities) between these key roles in the automotive service industry.
Get ready for an increase in fuel system corrosion repairs on older vehicles and small engines.
Car mods to do first: auto technicians’ favorites!
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Auto care news and advice you can use.
Customer satisfaction surveys should be clear, concise, and targeted.
Rust-resisting stainless steel cars are back. Will they have better success than their predecessors?
I was raised in times and places where it was considered a mark of pride to get the job done, no matter the risk to your own body. That, friends, is bunk.
In my salvage yard days, I learned a trick I still use today that’s the fastest method in the world, hands down.
Turning all jobs into team efforts promotes knowledge transfer to the less-experienced techs, who pay tuition in physical labor.
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Auto care news and advice you can use.
All four cylinders are below specification by about the same amount. After performing a wet compression test, values remained unchanged. What could cause this condition?
Everyone knows about sedans and pickups, but what about shooting brakes and pony cars? Here’s an incomplete guide to the rarer designs on the road.
Giving customers like me a heads-up about recommended maintenance will help us, and yourself.
A new bill in Pennsylvania would create an alert system that service centers would need to regularly check.
Who puts a battery in a fender? Quite a few mechanics, that’s who.
75,000 state residents agree that independent repair shops should have ready access to real-time vehicle data.
I hate buying ratchets. Here’s what I think of my newest one, an ICON 56193.
USB charging problems? Dorman’s experts explore specialized tools and provide handy tips for these increasingly common repairs.