Customer satisfaction surveys should be clear, concise, and targeted.
Do You Survey Your Customers, and How?
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HOT OFF THE PRESS
This Tool Makes Fuel Line Repairs So Much Easier (VIDEO)
Quick disconnect tools are a must for modern fuel, A/C, or transmission line jobs; no more fighting clips.
Politics Ain’t Politic
If you have to have them in the shop, endeavor to make politics polite.
Belt Noise – ASE Practice Question (VIDEO)
Technician A says chirp is the most common belt noise complaint. Technician B says EPDM belts can wear out without showing visible damage. Who is correct?
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Shop Press is the news and idea hub for everything related to working on cars and trucks, focusing on repair, technology, and wrenching lifestyle. With interesting stories from around the world, features on creative people and solutions, and all kinds of other stuff that’ll make you use your mind and your hands.
SHOP STUFF
Auto care news and advice you can use.
Two Common Oil Change Mistakes That Techs Can Make (VIDEO)
Too many technicians make these simple mistakes while performing oil changes for customers.
What’s the Deal with DIP Switches? Aren’t They Just … Switches?
They may look simple, but these little toggles can enable powerful electronic versatility.
Why Your Shop Should Be Using Loaded Knuckles to Save Time and Money
Loaded knuckles streamline wheel bearing and suspension repairs to help shops boost efficiency and profitability.
Use the Little Radiator—and Have Customers Do the Same
Cars have a backup cooling system—use it when the situation demands!
PSA: The Right (and Wrong) Ways to Handle Iridium Spark Plugs
New techs and DIYers should know that not all spark plugs are created, or treated, equally.
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SHOP STUFF
Auto care news and advice you can use.
DSO Settings – ASE Practice Question (VIDEO)
Technician A argues that the 20/20 Rule captures most lab scope signals, while Technician B counters that a DSO doesn’t record signals in real time but samples and plots voltage data. Who is correct?
Try Doing It the Wrong Way
When it comes to threaded items, wrong is right. Or is it left?
Modern Power Window Switches: Smarter than You’d Think
Window buttons and toggles are going the way of the dodo. That’s by design.
It’s All About the Process
To reach a successful diagnostic conclusion, you have to follow the right diagnostic path.
Rookie Tip: LOF? Leave the Dipstick Sticking Out and the Oil Cap on the Hood Latch
A bent dipstick and a broken oil cap are lucky indeed!
VIDEOS
What are Federal Motor Vehicle Safety Standards (FMVSS) and Why are They Important?
A nationwide framework of safety regulations has transformed vehicle design and saved countless lives since its introduction in 1968.
Writers, Print Vehicle Service Histories for Every Vehicle
Don’t try to (needlessly) upsell me.
The JDM Class of 2001 Comes of Age
The Japanese Domestic Market performance car you’ve waited 25 years to drive is finally ready for legal export.