Customer satisfaction surveys should be clear, concise, and targeted.
Do You Survey Your Customers, and How?
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HOT OFF THE PRESS
Coolant Service – ASE Practice Question (VIDEO)
Proper cooling system maintenance goes beyond time and mileage, requiring technicians to evaluate coolant condition, additive depletion, and the root causes behind cooling system issues.
What are Frits? (And Why Does Almost Every Car Have Them?)
You probably see them every day, and that’s by design.
Cat DTC Diagnosis (P0420) – ASE Practice Question (VIDEO)
Technician A says other codes should be diagnosed before replacing the converter for a P0420 code. Technician B says an upstream exhaust leak can trigger the code. Who is correct?
ABOUT SHOP PRESS
Shop Press is the news and idea hub for everything related to working on cars and trucks, focusing on repair, technology, and wrenching lifestyle. With interesting stories from around the world, features on creative people and solutions, and all kinds of other stuff that’ll make you use your mind and your hands.
SHOP STUFF
Auto care news and advice you can use.
Are You Changing Spark Plugs the Right Way? (VIDEO)
Are you making any of these three common mistakes?
What are Federal Motor Vehicle Safety Standards (FMVSS) and Why are They Important?
A nationwide framework of safety regulations has transformed vehicle design and saved countless lives since its introduction in 1968.
Writers, Print Vehicle Service Histories for Every Vehicle
Don’t try to (needlessly) upsell me.
The JDM Class of 2001 Comes of Age
The Japanese Domestic Market performance car you’ve waited 25 years to drive is finally ready for legal export.
It’s That Time of Year to Change Your Clocks. And Your Gasoline Blend.
Did you know that fuel blends change with the seasons in the United States?
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Are you a wrench and a writer? A counterperson and a communicator? A service writer and a scribe? Get paid to share your experience and expertise with thousands of Shop Press readers.
SHOP STUFF
Auto care news and advice you can use.
Boost Isn’t New! A History of Turbocharged Cars
Here are eight cars that paved the way for modern engines.
Service Writers: Don’t Leave Your Greatest Diag Tool in the Shop
Techs can’t solve the problem that can’t be found
What’s the Deal with DIP Switches? Aren’t They Just … Switches?
They may look simple, but these little toggles can enable powerful electronic versatility.
Why Your Shop Should Be Using Loaded Knuckles to Save Time and Money
Loaded knuckles streamline wheel bearing and suspension repairs to help shops boost efficiency and profitability.
Use the Little Radiator—and Have Customers Do the Same
Cars have a backup cooling system—use it when the situation demands!
VIDEOS
Put the Second Floor to Work
Real estate is an investment—make yours start earnin’.
The One Tool That Knows More Than Any Tech (VIDEO)
A factory service manual gives you every spec, procedure, and diagram—stop guessing, start fixing smart.
How Does Regenerative Braking Affect Brake Wear?
Regenerative systems slow the vehicle electrically, but the reduced use of friction brakes creates new maintenance challenges.