Two technicians are examining a tapping sound coming from a V6 engine. See who has the correct response about what’s causing the noise.
Why you should use standard operating procedures for customer communications.
Chances are you’re going to have a Pavlovian response when seeing one of these vehicles.
Shop Press photographer Mike Apice recently visited Indiana, exploring the local scene and a few repair shops. Here’s a bit of what he saw behind his lens.
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Auto care news and advice you can use.
Can there be one threadlocker color to rule them all?
How many times have you seen a hub dust cap with ugly dents from a sloppy installation? A dust cap tool is a handy tool for installing caps on customer vehicles without damaging the cap’s appearance.
Do your customers know the benefits of magnetic oil drain plugs? Swap out their standard drain plugs to help protect against unnecessary engine damage.
A customer states the brake pedal falls slightly when the brakes are applied while starting the engine. Which technician response is correct?
In November 1988, two employees snuck a camera into AMC’s Kenosha plant for a farewell tour.
Are you a wrench and a writer? A counterperson and a communicator? A service writer and a scribe? Get paid to share your experience and expertise with thousands of Shop Press readers.
Auto care news and advice you can use.
“System lean” diagnostic trouble codes are among the top 10 codes faced by techs.
Inspection of a belt goes beyond the old standbys of checking for cracks and fraying.
On a car with disc brakes, what is the most likely symptom of a vehicle with rotors that measured out-of-spec for thickness variation when measured at several places on the rotor surface?
Peter Meier discusses the importance of testing coolant and how mechanics can use simple strip testers to keep cooling systems safe.
Dorman trainer Pete Meier turned me on to a handy new tool.
Are they C-clamps or G-clamps?
The truck and SUV have never been more prolific than they are today. Learn when to sell each type of these tires.
Removing old solder is a crucial part of preparing a component for a new soldered connection, and a desolder pump (often called a solder sucker) is the ideal tool for the job.