A Shop Press ode to the unsung heroes taking calls, keys, and credit cards.

Hookin’ ain’t easy. Here’s what I wish I knew on Day 1.
Starting a shop and managing it to the big leagues require very different skills. Odds are you don’t have both, and that’s okay.
It’s the perfect tool for some jobs.
Shop Press is the news and idea hub for everything related to working on cars and trucks, focusing on repair, technology, and wrenching lifestyle. With interesting stories from around the world, features on creative people and solutions, and all kinds of other stuff that’ll make you use your mind and your hands.
Auto care news and advice you can use.
Understanding how voltage is used in an electrical circuit can help your troubleshooting.
I was raised in times and places where it was considered a mark of pride to get the job done, no matter the risk to your own body. That, friends, is bunk.
In my salvage yard days, I learned a trick I still use today that’s the fastest method in the world, hands down.
Turning all jobs into team efforts promotes knowledge transfer to the less-experienced techs, who pay tuition in physical labor.
Here’s an easy guerilla marketing trick to get your customer counts up by selling on your days off.
Are you a wrench and a writer? A counterperson and a communicator? A service writer and a scribe? Get paid to share your experience and expertise with thousands of Shop Press readers.
Auto care news and advice you can use.
Coiled wire is a smart idea for adding service loops or mechanical strain relief on automotive electrical jobs or other projects.
Giving customers like me a heads-up about recommended maintenance will help us, and yourself.
A new bill in Pennsylvania would create an alert system that service centers would need to regularly check.
Who puts a battery in a fender? Quite a few mechanics, that’s who.
Some sources say you should never, ever plug a tire … despite the fact that trained professionals have been doing it for decades. We debate.
Elon Musk says Tesla Insurance is pushing automaker to simplify designs and increase parts availability.
Driving around with a bunch of snow on top of your vehicle is not only unsafe, but also illegal in many places
Learn to ID Miatas generation by generation like a pro (and from a pro!)