This seemingly-impolite question can defuse tense situations in the shop or auto parts store.
The aggressive question you can ask that instantly calms a customer down
read more
HOT OFF THE PRESS
Five things to know when working on HID headlights
Set yourself up for success with high intensity discharge lighting systems.
What’s the best way to move tools about the shop?
There are a lot of ways to approach the business of servicing the car in front of you. Which one is king?
The best way to help customers find your auto repair shop
If your customers can’t easily find your location, hours, or contact information, you’ll clearly struggle to earn their business. Here is a tip to help.
ABOUT SHOP PRESS
Shop Press is the news and idea hub for everything related to working on cars and trucks, focusing on repair, technology, and wrenching lifestyle. With interesting stories from around the world, features on creative people and solutions, and all kinds of other stuff that’ll make you use your mind and your hands.
SHOP STUFF
Auto care news and advice you can use.
Troubleshooting Fuel Trim–ASE Practice Questions (VIDEO)
Technician A and Technician B are discussing ways to use fuel trim as a troubleshooting aid. Technician A says that fuel trims that are correcting for a lean condition at high RPM and load conditions indicates a problem in fuel delivery. Technician B says that this condition is caused by a vacuum leak.
Is side work OK for service techs?
Does the shop retain right of first refusal, or is moonlighting A-OK?
Ranking the best fictional TV mechanics
From Colonel Hogan to Mr. T to Fonzie, here’s a completely unscientific list of television wrenches.
Jeep Spotter’s Guide (VIDEO)
ID Jeeps generation by generation with a few easy tricks.
Quiz: Can you prove how big of a car nerd you are?
Is your brain filled with automobilia obscurity? Prove it.
Want to contribute an article to Shop Press?
Are you a wrench and a writer? A counterperson and a communicator? A service writer and a scribe? Get paid to share your experience and expertise with thousands of Shop Press readers.
SHOP STUFF
Auto care news and advice you can use.
A History of the U.S. Presidential State Car (Part 2)
The commander-in-chief’s road transportation, from LBJ’s Lincoln Continental to “The Beast.”
Ralph Nader inspired a vehicle safety revolution and all he got was a lousy bolt named after him
Door striker bolts became known as Nader pins after “Unsafe at Any Speed” caused a national uproar and led to the first FMVSS rules.
Before asphalt, automotive pioneers used the beach as their racetrack
Several speed records were once set on the beach of Cape May, New Jersey
Schedule more work by improving the life of the waiters
If your waiting room stinks, so does waiting in it.
What’s in your toolbox?
Skillset and mindset often determine the toolset.
VIDEOS
Dash warning lights: feature or bug?
At what point does an icon completely fail to provide critical information to a motorist?
PSA: Check that cabin air filter
The cabin air filter is arguably the most overlooked filter on the car.
Why sidewall styling is both worthless and wonderful for drivers and tire shops
The appearance of off-road prowess while maintaining on-road comfort is what motorists want. Tire salesmen, take advantage.