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Shop Press

Shop Press is the news and idea hub for everything related to working on cars and trucks, focusing on repair, technology, and wrenching lifestyle.

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Do you mind working on customer vehicles equipped with dash cams?

When you spot a dashboard camera inside a customer’s vehicle, how do you react? At this point I think we have all seen dash cam videos from customer vehicles that capture what mechanics are saying and doing at work. Some recordings are harmless fun, like this chap...

The story of the very first reverse gear in an American car

Making a car go backwards was not the most important part of the automobile’s development, but it sure is important in its operation. In fact, if the average automobile enthusiast was to guess which American-built car had the first reverse gear, he or she would likely...

Are automakers starting to rethink OTA microtransactions?

Over a year ago, I wrote a piece on this very media hub about the trend of auto manufacturers offering customers over-the-air (OTA) microtransactions to unlock options on their vehicles. I talked about what Tesla, BMW, VW, and Kia had introduced in that area, and...

Ten (sort of serious) questions every service writer should ask

At its core, writing service is information synthesis—collect, sort, simplify, regurgitate, repeat. Obtaining the raw information from techs and customers alike relies on prompts, usually in the form of a question. The correct question asked at the correct time pays...