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The importance of testing engine coolant (VIDEO)

How to test for blown fuses in a car or truck | Fast and easy methodDescription Dorman Training Center instructor Pete Meier explains why you should be testing engine coolant on vehicles in your bay. With a simple test strip, you can quickly check the coolant's health...

How to use a refractometer

I used to feel real dumb when I didn’t know what a tool was. After fixing things for a bit, I have come to learn that there are a lot of specialized tools and the only dumb thing is not learning about them. So when Dorman Trainer Pete Meier showed up recently with a...

Transfer cases: Married vs. divorced FAQ (VIDEO)

There is a paucity of divorced transfer cases fitted to vehicles traversing the roadways in 2024. In fact, some technicians—especially younger ones—aren’t even aware a setup beyond the married arrangement exists. If you’re unfamiliar with them, our own Technical...

New to the team but not new to the business (VIDEO)

Greetings, Shop Press readers! I joined the Dorman team earlier this year and you may have already noticed a few posts with my name on them. Maybe you’re even asking yourself “What makes this guy qualified to offer an opinion or try to tell me how to work on cars?”...

Square drive: make or buy before you need ‘em

As a new tech, all I did was borrow tools from mechanics who were good to me. They usually lent and trained me on etiquette just after. (If you need to borrow it more than once or twice, maybe you ought to buy your own.) It’s not that often that I find myself without...

Watch this video on the invention of the Ford V-8 engine

If you enjoy pioneering developments in automobile history, this video on the development of Ford’s V8 engine is a must-watch. It’s a bit on the long side (a little over an hour), but it’s well worth your time to fully appreciate this revolutionary success in Ford—and...

Can the flat rate system work better for a team?

Can the flat rate system work better for a team?

by | Apr 26, 2022

If you’ve been working in an automotive shop for longer than about fifteen minutes, you know what the flat-rate system is and how it works. The system promotes some behaviors and disincentivizes some others—for better or for worse. Over the years, I have become pretty...
Boomerang business cards: a quick sales tip

Boomerang business cards: a quick sales tip

by | Apr 21, 2022

My first job writing service was at a now-defunct Goodyear/Kelly-Springfield tire dealer. The way my commission was structured, I didn’t make very much money unless I sold a lot of tires. But when I sold a lot of tires, money came pouring in—my per-tire cut went up,...
Break down ROs into three boxes

Break down ROs into three boxes

by | Mar 17, 2022

“Every time I walk into this place, you guys clean me out for a few grand.” I’m sure you’ve heard some variant of that if you’ve written service. Part of the reason is that the value of preventative maintenance is just lost on some vehicle owners. (“Don’t try to...
Holistic healing works on cars, too

Holistic healing works on cars, too

by | Mar 15, 2022

Holistic seems to be a buzzword that’s (over)used in medicine. From a medical diagnosis perspective, that word may cause you to roll your eyes, but not a bad way to think about automotive diagnostics. If you work on a counter, approaching repair holistically helps...