Customer satisfaction surveys should be clear, concise, and targeted.
Do You Survey Your Customers, and How?
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Ten (sort of serious) questions every service writer should ask
At its core, writing service is information synthesis—collect, sort, simplify, regurgitate, repeat. Obtaining the raw information from techs and customers alike relies on prompts, usually in the form of a question. The correct question asked at the correct time pays...
The one part of the car you’ll never install for a customer
The title is a bit clickbait-y, but I won’t drag this out. Let me tell you about a part you’ll never get a repair customer to buy willingly: the hood strut. Photo: Mike Apice. How many times have you been working on something, and the hood comes down and clonks ya...
More ways to use oil pan alignment pins around the shop! (VIDEO)
More ways to use oil pan alignment pins around the shop! (VIDEO) Description These handy tools can are useful for all kinds of alignment tasks involving covers, pans, and gaskets. Related Videos More ways to use oil pan alignment pins around the shop! (VIDEO) by Shop...
The best way to help customers find your auto repair shop
The best way to help customers find your auto repair shop Description If your customers can’t easily find your location, hours, or contact information, you’ll clearly struggle to earn their business. That’s why creating and updating your Google Business account is...
Preventative maintenance is great, but are you performing preventative repairs?
In the world of commercial aircraft, parts are almost always replaced before the end of their expected service lives. Rather obviously, a plane that stops flying mid-flight presents some pretty serious hazards to the health and safety of the passengers and people on...