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Shop Press is the news and idea hub for everything related to working on cars and trucks, focusing on repair, technology, and wrenching lifestyle.

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Check Out This Hacky Diag Tool

Disclaimer: Dorman Products purchased this kit at full price.In the interest of serious investigative reporting, I swiped the Shop Press credit card for $14.83 to try out a diag tool I thought looked super-cool: the relay bypass. What’s that? Short version: Imagine a...

Dealers make house calls. Why not you?

I had a great experience recently when my dealer’s service department called to ask if I’d like to schedule some routine maintenance needed on my SUV from one of their fleet of nifty new mobile service vans, with the promise that my cost would be the same as if I...

Tire techs: Elevate your work with this one humble task

I have mounted and balanced many tires. I have also sold many tires, and there was a step I took when I was installing them that I insisted all techs did when I eventually began writing service. I’m going to share it here, and while I can’t insist upon anything from...

Tools beyond the basics for DIYers

Except when it comes to mountain bikes and drum kits, I’m frugal (read: cheap) by nature, so I’m not the kind of guy who would blow a chunk of change on tools that I will never use. I’m also keenly aware of the limitations of my skills when it comes to automotive...

Transfer cases: how to talk to your customers

The transfer case is an essential part of the part-time four-wheel drive system found on many traditional vehicles like SUVs and pickup trucks. The customers you help at your service counter may well rely on vehicles with 4WD daily and understand the systems well. But...

What do techs recommend for a “car crate?”

What do techs recommend for a “car crate?”

Many drivers on the road have what I call “car crates” or “car boxes”: the milk crate or cardboard box you keep in your car for auto needs. As a rather non-mechanically inclined individual, I have one in my car, which is primarily made up of things I use fairly...
Ew, gross: are there cars you won’t service?

Ew, gross: are there cars you won’t service?

“Just blow into the tube and it will start right up.” The owner’s car was fitted with an ignition interlock, a machine that would analyze one’s breath for alcohol prior to allowing the vehicle to start. It was a common court order for DUI offenders in that state....
Can the flat rate system work better for a team?

Can the flat rate system work better for a team?

If you’ve been working in an automotive shop for longer than about fifteen minutes, you know what the flat-rate system is and how it works. The system promotes some behaviors and disincentivizes some others—for better or for worse. Over the years, I have become pretty...
Boomerang business cards: a quick sales tip

Boomerang business cards: a quick sales tip

My first job writing service was at a now-defunct Goodyear/Kelly-Springfield tire dealer. The way my commission was structured, I didn’t make very much money unless I sold a lot of tires. But when I sold a lot of tires, money came pouring in—my per-tire cut went up,...