Why you should use standard operating procedures for customer communications.
Better ops with SOPs
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Serviceability Hall of Shame: Ford Taurus Spring Shields
The Serviceability Hall Of Shame was born from all the times we’ve looked at a vehicle and realized some usually simple task was going to be nightmarish. It is, ultimately, a response and explanation of the inevitable question, “Good Lord, why?!” Today’s entrant isn’t...
LOF PSA: Don’t forget the lube job
Please forgive me, because I’m about to be a dinosaur and proselytize for a few moments. Many moons ago, I would have customers request an oil change and a lube job. It was so prevalent that the acronym for this, LOF, is still in pretty common use. (That’s “lube, oil,...
What to check when you’re checking out a car (VIDEO)
What to check when you’re checking out a car (VIDEO) Description What do you check when you’re going over a vehicle? If you’re like a few Dorman contributors, there’s likely to be a range of answers, a few dependencies, some overlapping areas,...
What’s the weirdest thing you’ve ever seen in a vehicle?
We’ve all found something strange in our mechanical travels. I’ve seen plenty of drugs. Having worked in the Midwest, guns were not unfamiliar. Most were usually accompanied by a pair of muddy duck boots in the passenger footwell. But I found a real good one...
Geography by way of fittings and couplers
As a little mechaniclet, I didn’t really give much thought to my air tool fittings or their air lines. Yes, the type of tool, the amount of air moving through the lines, and the distance from the compressor are all variables that determine how well a tool might work,...