Customer satisfaction surveys should be clear, concise, and targeted.
Do You Survey Your Customers, and How?
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Average U.S. vehicle age reaches new record high, again
Does it feel like the cars and trucks in your repair shop keep getting older and older? Well, that’s because they are. The average U.S. vehicle age is now up to 12.5 years, according to a recent analysis by S&P Global Mobility (formerly IHS Markit). That’s a new...
Right to Repair gains momentum in Maine
The state motto of Maine, “Dirigo,” Latin for “I lead,” is being embraced by the members of the Maine Right to Repair Coalition who find themselves at the vanguard of a movement to ratify legislation that protects independent repair shops. Last February, a referendum...
Beverly Hills auto body shop launched a jewelry business using scrap metal from luxury cars
Christi Schimpke still remembers the Bentley GT that inspired it all. Her husband’s auto body shop, Beverly Coachcraft, is 20 minutes from Beverly Hills and specializes in repairing high-end luxury vehicles. This particular $200,000-plus British import that took her...
Could Tesla actually be making their vehicles less expensive to fix?
It doesn’t often seem like automakers have a lot of incentive to make their vehicles simpler, faster or less expensive to repair. Automakers, being capitalist enterprises, naturally prioritize profit over pretty much all else. But, there can be ways in which the...
Texas nonprofit helps low-income vehicle owners afford auto repairs
At any given time, about 1 in 5 vehicle owners are delaying some sort of auto repair, with the most common reason being that they can’t afford it, according to the Auto Care Association Factbook. All this deferred work adds up to an estimated $31 billion that drivers...