Customer satisfaction surveys should be clear, concise, and targeted.
Do You Survey Your Customers, and How?
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January Automotive Horoscopes
Aries: You may not think of some of your repairs as innovative, but a creative fix is a creative fix. Your outlook is out there, and that’s OK. Expect to see someone else cribbing your notes but remember to take it as flattery. Not everyone has the same gift of...
December Automotive Horoscopes
Aries: The shop has a somber attitude, so tone down the practical jokes on a friend. Stick close to home and get your chores done. Now is the time to to start thinking about spring tasks. Have you started seedlings for the garden yet? Restraint pays dividends this...
An open letter to automotive customers about Christmas gifts (and tipping)
Dear Automotive Customer, Over the years, I have become aware that some of you wish to do something extra for your friendly local automotive technician around the holidays. I’ve also overheard conversations about this topic hotly debated, oddly, by people who are not...
The bumpy story of vinyl record players in cars
As a lover of vinyl records, I’ve often thought over the years of how to install a record player in my car, so I could enjoy the superior sound quality of vinyl while I’m driving. Of course, there are naturally a few ways that this idea is not practical. First, a form...
Chasing down Volkswagen’s best-selling sausage
I recently settled into my easy chair and found this little tidbit in a recent copy of Car and Driver that made me want to shoot right on over to the dealer to see if this part was in-stock: I immediately asked a friend who is knowledgeable about all things German if...