Customer satisfaction surveys should be clear, concise, and targeted.
Do You Survey Your Customers, and How?
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HOT OFF THE PRESS
Use the Little Radiator—and Have Customers Do the Same
Cars have a backup cooling system—use it when the situation demands!
PSA: The Right (and Wrong) Ways to Handle Iridium Spark Plugs
New techs and DIYers should know that not all spark plugs are created, or treated, equally.
Tool Review: Permatex 25240 Thread Locker
Can there be one threadlocker color to rule them all?
ABOUT SHOP PRESS
Shop Press is the news and idea hub for everything related to working on cars and trucks, focusing on repair, technology, and wrenching lifestyle. With interesting stories from around the world, features on creative people and solutions, and all kinds of other stuff that’ll make you use your mind and your hands.
SHOP STUFF
Auto care news and advice you can use.
Cabin Filters – ASE Practice Question (VIDEO)
Technician A says cabin air filters protect occupants from 200+ contaminants, while Technician B says they protect the evaporator core from blower motor particles.
Lash is Cash
A tappy valve is a happy valve!
Clean It or Crack It
Why clearing bolt holes of contaminants matters.
Set the Toe and Go!
The finer points of performing coarse alignments.
What Happens When You Don’t Drain Your Air Compressor? (You Don’t Want to Find Out.)
The shop maintenance task you can’t afford to forget.
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Are you a wrench and a writer? A counterperson and a communicator? A service writer and a scribe? Get paid to share your experience and expertise with thousands of Shop Press readers.
SHOP STUFF
Auto care news and advice you can use.
For Over 50 Years, France Required Yellow Headlights … Until Science Disagreed
An attempt at improving driver safety might not have worked as intended, but it sure gave a distinctive look.
Chrome Overload: GM’s “Mistake of ’58”
What happens when chrome goes too far?
Hand in Glove: EV and Hybrid Service Safety
Glove testing is important; don’t skip it.
Symbol of a Stumble: Edsel’s “Horse Collar” Grille
This one part became the symbol of the Edsel’s failure.
Don’t Get Hung Up on Hanging Calipers
A household trick to save time — and brake hoses.
VIDEOS
Sergio Pininfarina: Sculpting Speed and Beauty in Metal (Part 2)
Tracking Pininfarina’s career from the beginning to 1987.
The Only Thing Better Than Making Money Is Not Losing It
A primer on spotting unprofitable jobs before they make it to a bay.
Sergio Pininfarina: Sculpting Speed and Beauty in Metal (Part 1)
Tracking Pininfarina’s career from the beginning to 1987.