Customer satisfaction surveys should be clear, concise, and targeted.
Do You Survey Your Customers, and How?
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HOT OFF THE PRESS
The Story of Dagmar Bumpers
Is this the only car part named after an actress?
Should You Charge More When Dealing with Tire Sealant? (VIDEO)
Learn why it’s not a bad idea to charge a little more for the hassle.
An Ode to “Car Talk”
A radio show that, hopefully, will live on for years to come.
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SHOP STUFF
Auto care news and advice you can use.
Decreasing Circuit Resistance – ASE Practice Question (VIDEO)
When the resistance of a circuit is decreased and voltage remains constant, what happens to current?
Troubleshooting a “No A/C Compressor Engagement” Fault
Why a compressor clutch doesn’t engage, and tips to find the cause quickly.
Is the Oil Change Interval in a Vehicle’s Owner’s Manual Always the Right Choice? (VIDEO)
Pete Meier explains how vehicle usage and oil/filter quality should affect your maintenance schedules.
Diesel Engines and Racing
You may be surprised at how diesels have made a name for themselves in motorsports.
Recovering A/C Refrigerant-ASE Practice Question (VIDEO)
Technician A is preparing to recover the refrigerant from a customer’s vehicle. What are the steps he should take when performing this service?
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SHOP STUFF
Auto care news and advice you can use.
The Story of Dagmar Bumpers
Is this the only car part named after an actress?
Is It Ever Safe to Reuse Torque-to-Yield (TTY) Fasteners? (VIDEO)
Pete Meier explains why these single-use bolts should always be replaced for safety and proper function.
Do You Survey Your Customers, and How?
Customer satisfaction surveys should be clear, concise, and targeted.
Interpreting Compression Tests–ASE Practice Questions (VIDEO)
Technician A completed a compression test, noting high readings suggest an exhaust restriction, while Technician B says the test checks volumetric efficiency.
Do I Need a Tune-up?
When a customer rolls into your shop and asks for a “tune-up,” what’s your first reaction?
VIDEOS
Is It Ever Safe to Reuse Torque-to-Yield (TTY) Fasteners? (VIDEO)
Pete Meier explains why these single-use bolts should always be replaced for safety and proper function.
Do You Survey Your Customers, and How?
Customer satisfaction surveys should be clear, concise, and targeted.
Interpreting Compression Tests–ASE Practice Questions (VIDEO)
Technician A completed a compression test, noting high readings suggest an exhaust restriction, while Technician B says the test checks volumetric efficiency.