This seemingly-impolite question can defuse tense situations in the shop or auto parts store.
The aggressive question you can ask that instantly calms a customer down
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HOT OFF THE PRESS
Report: cars are the worst products for protecting user privacy
A scathing new analysis from the Mozilla Foundation says every single car brand failed its standards for security and respecting user privacy.
Preventative maintenance is great, but are you performing preventative repairs?
Repairing future failure points before they fail is a lucrative way to save your customers money, just like maintenance does.
A/C bypass pulleys: a history lesson on a part you can’t get from a dealer
Accessory belt drive evolution can provide some clues for the most efficient way to get a customer back on the road.
ABOUT SHOP PRESS
Shop Press is the news and idea hub for everything related to working on cars and trucks, focusing on repair, technology, and wrenching lifestyle. With interesting stories from around the world, features on creative people and solutions, and all kinds of other stuff that’ll make you use your mind and your hands.
SHOP STUFF
Auto care news and advice you can use.
A History of the U.S. Presidential State Car (Part 1)
The commander-in-chief’s road transportation, from Pierce-Arrow cars to the Kennedy Lincoln Continental.
Does your shop handle performance work?
Here are a few things consider before taking on work that falls beyond the scope of repair or maintenance.
Ralph Nader inspired a vehicle safety revolution and all he got was a lousy bolt named after him
Door striker bolts became known as Nader pins after “Unsafe at Any Speed” caused a national uproar and led to the first FMVSS rules.
Before asphalt, automotive pioneers used the beach as their racetrack
Several speed records were once set on the beach of Cape May, New Jersey
Schedule more work by improving the life of the waiters
If your waiting room stinks, so does waiting in it.
Want to contribute an article to Shop Press?
Are you a wrench and a writer? A counterperson and a communicator? A service writer and a scribe? Get paid to share your experience and expertise with thousands of Shop Press readers.
SHOP STUFF
Auto care news and advice you can use.
DIYers: Yes, You Can Handle a Window Regulator Replacement
Here are some tips to help get you started.
October Automotive Horoscopes
You probably didn’t think you needed to mix fixing automobiles with reading astrological signs. We did. You’re welcome.
Car Talk’s Ray Magliozzi calls on lawmakers to pass right to repair law
Co-founder of the famous car show writes Washington Post opinion piece calling for Congress to act.
Book review: “Car: A Drama of the American Workplace”
Mary Walton’s 1997 look behind the scenes of the Ford Taurus shows the human side of car production.
Fire the parts cannon! Is shotgun diag ever acceptable? (VIDEO)
Nick and Lemmy discuss the pros and cons of throwing parts at a problem.
VIDEOS
Four not-so-obvious ways grease can come in handy
Lubricant? More like lubri-can. A very cheap staple of most shops, I’ve learned to use it in a few unconventional ways.
Two A/C checks you don’t wanna skip
Failing to perform these two vital service steps could cost time and money—or worse.
Five tips for servicing cartridge-style oil filters
Any of these mistakes can lead to an unwanted oil leak or worse—a blown engine.