This seemingly-impolite question can defuse tense situations in the shop or auto parts store.
The aggressive question you can ask that instantly calms a customer down
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HOT OFF THE PRESS
The one part of the car you’ll never install for a customer
DIFM customers just won’t purchase this common underhood part.
TECHNICIAN CHALLENGE: Can you identify these dash lights? PART 3 (VIDEO)
Think you know your dash lights? Shop Press contributors Keith, Miriam, Chris, and Greaser try their best to identify all kinds of lights, symbols, and indicators.
Torches for courses: which heating tools should a mechanic own?
Supplement your shop’s oxyacetylene torch with alternatives.
ABOUT SHOP PRESS
Shop Press is the news and idea hub for everything related to working on cars and trucks, focusing on repair, technology, and wrenching lifestyle. With interesting stories from around the world, features on creative people and solutions, and all kinds of other stuff that’ll make you use your mind and your hands.
SHOP STUFF
Auto care news and advice you can use.
Interpreting Compression Tests–ASE Practice Questions (VIDEO)
Technician A completed a compression test, noting high readings suggest an exhaust restriction, while Technician B says the test checks volumetric efficiency.
How accurately can you torque a fastener? (VIDEO)
Torquing accurately without a torque wrench is harder than it sounds, as you can see we learned in this contest in the Dorman Proving Grounds.
Hidden external speakers are changing the soundscape of our streets
One of the most noticeable changes we’ll experience with more electric vehicles will be the noises from their acoustic vehicle alert systems, or AVAS.
Automotive technical schools just saw the largest graduation drop in a decade
Troubling new report from TechForce Foundation shows that fewer and fewer people are graduating from technical schools with automotive degrees.
November Automotive Horoscopes
We read the astrological signs and predicted your automotive future.
Want to contribute an article to Shop Press?
Are you a wrench and a writer? A counterperson and a communicator? A service writer and a scribe? Get paid to share your experience and expertise with thousands of Shop Press readers.
SHOP STUFF
Auto care news and advice you can use.
When a Voltmeter Isn’t Enough (Video)
Many high-end scan tools come with a capable digital storage oscilloscope. Time to put that tool to work.
Is side work OK for service techs?
Does the shop retain right of first refusal, or is moonlighting A-OK?
Ranking the best fictional TV mechanics
From Colonel Hogan to Mr. T to Fonzie, here’s a completely unscientific list of television wrenches.
Jeep Spotter’s Guide (VIDEO)
ID Jeeps generation by generation with a few easy tricks.
Quiz: Can you prove how big of a car nerd you are?
Is your brain filled with automobilia obscurity? Prove it.
VIDEOS
A/C bypass pulleys: a history lesson on a part you can’t get from a dealer
Accessory belt drive evolution can provide some clues for the most efficient way to get a customer back on the road.
The pros (and more than a few cons) of chrome
Although I love the look of chrome on cars, there are very good reasons why it’s not used much anymore.
PSA: Make sure your Loctite isn’t fake!
Copycat Loctite is more common than you’d think. Learn how to check for counterfeit products.