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A low-tech favor you can perform for every customer (and yourself)

In the modern age, it’s plenty easy to pull a vehicle’s service history; even the smallest shops have implemented shop management software. Paper tracking has become less and less important as time has marched on. Similarly, customers are less and less likely to keep...

ASE test prep requires more than sample questions (VIDEO)

Description Do you have a study guide to prepare for your ASE exams? Which parts of that study guide do you use the most? Dorman Training Center instructor Pete Meier explains why you need to look at more than the sample question section in the back of the...

The TPMS tool that pays for itself

If you’re a regular Shop Press reader, you’ve met Chris before. (He’s hilariously identified some dash lights and also is better at identifying auto parts by feel than anyone else I know.) I’ve worked here for a while, but his tenure bests mine. The other day we were...

Tapping V6 – ASE practice questions (VIDEO)

Description Two technicians are examining a tapping sound coming from a V6 engine. Technician A says the noise could be caused by a bent pushrod. Technician B says the noise could be caused by escaping exhaust gas. Who is correct?More ASE Practice Questions

Buy once, cry once: Auto parts that are worth the extra cost (VIDEO)

Description We’ve all heard the expression “buy once, cry once,” and for some auto parts, those are words of wisdom. For others, the extra costs are unnecessary, and economical parts can be used instead. It’s up to you to explain the differences to your customers....

The best explanation of a differential is from 1937

The first time I saw this video, I was hooked because I’m natively a bike guy and it starts off with motorcycle stunt riding. But the guys horsing around on those ol’ Harley VLs actually are the producer’s interesting and educational way to visually demonstrate why a...

Rust exhaust hole – ASE practice questions (VIDEO)

Description Which of the following is the most critical result of a rust hole in an exhaust system? A) Escaping exhaust gas B) Failed inspection C) Excessive noise D) High cost of repairMore ASE Practice Questions

The rarely seen control arm-mounted trailer ball rears its head

The rarely seen control arm-mounted trailer ball rears its head

Well, this was a humdinger. Let me explain how I ended up here. I was popping ball joints free from the lower A-arms so I could swing the CV axles out and replace the hub assemblies on this car. The left side freed up with a few taps. This side? Well, this picture is...
Serviceability Hall of Shame: Ford Taurus Spring Shields

Serviceability Hall of Shame: Ford Taurus Spring Shields

The Serviceability Hall Of Shame was born from all the times we’ve looked at a vehicle and realized some usually simple task was going to be nightmarish. It is, ultimately, a response and explanation of the inevitable question, “Good Lord, why?!” Today’s entrant isn’t...
LOF PSA: Don’t forget the lube job

LOF PSA: Don’t forget the lube job

Please forgive me, because I’m about to be a dinosaur and proselytize for a few moments. Many moons ago, I would have customers request an oil change and a lube job. It was so prevalent that the acronym for this, LOF, is still in pretty common use. (That’s “lube, oil,...
What’s the weirdest thing you’ve ever seen in a vehicle?

What’s the weirdest thing you’ve ever seen in a vehicle?

We’ve all found something strange in our mechanical travels. I’ve seen plenty of drugs. Having worked in the Midwest, guns were not unfamiliar. Most were usually accompanied by a pair of muddy duck boots in the passenger footwell. But I found a real good one...
Geography by way of fittings and couplers

Geography by way of fittings and couplers

As a little mechaniclet, I didn’t really give much thought to my air tool fittings or their air lines. Yes, the type of tool, the amount of air moving through the lines, and the distance from the compressor are all variables that determine how well a tool might work,...