Why you should use standard operating procedures for customer communications.
Better ops with SOPs
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What type of part should you use to repair a car?
Today Greaser joins Nick as they discuss rebuilding, repairing, and replacing parts and which items they select for each job. Nick manages the Dorman Proving grounds and has owned his own performance shop. Andy is bringing a new perspective to the table today as a...
Is side work OK for service techs?
Do you do side work? If you do, is that OK? There are tons of reasons for and against doing work outside the shop. I think my views have changed a little as I’ve been in the game a little longer, but this aspect of the job is contentious. I’ve heard various rationale,...
Does your shop handle performance work?
If you turn wrenches for a living, odds are good you’ve either hopped up your own ride at some point or had someone ask you to hotrod theirs. (Or maybe you’ve done it virtually.) The work is often fun and rewarding on a Saturday afternoon. But in the shop? There are a...
What’s in your toolbox?
Tools help ya earn your bread, which is why most automotive technicians have more than a passing interest in them. What brands do you buy? What do you buy, and what do you expect the boss to provide? Do you run a tab on the tool truck? Two Dormanites hash some of...
Fire the parts cannon! Is shotgun diag ever acceptable? (VIDEO)
Fire the parts cannon! Is shotgun diag ever acceptable? (VIDEO) Description Anyone who’s turned wrenches knows at least one “spray ‘n’ pray” technician. Just keep throwing parts at the car until the Check Engine light goes off, right? But...