Why you should use standard operating procedures for customer communications.
Technicians debate using the min/max function of a digital voltmeter to test the battery and charging system on a customer’s vehicle to determine if the alternator has failed. Who is correct?
Is this the only car part named after an actress?
Learn why it’s not a bad idea to charge a little more for the hassle.
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Auto care news and advice you can use.
Technician A says chirp is the most common belt noise complaint. Technician B says EPDM belts can wear out without showing visible damage. Who is correct?
Diagnosing the cause of a battery drain can be a challenge today.
Grab a generic OBD-II scan tool and take these first steps to turn it off and keep it off.
Patching a punctured tire is a common job, but are you up to date on the latest guidance for safe plug locations?
How one dealership stayed open through the uncertainty of a cyberattack.
Are you a wrench and a writer? A counterperson and a communicator? A service writer and a scribe? Get paid to share your experience and expertise with thousands of Shop Press readers.
Auto care news and advice you can use.
Real estate is an investment—make yours start earnin’.
The most dangerous piece of equipment in a shop is often the most neglected.
Need a smooth finish on a part you’re cleaning up with a file? Lemmy shows how draw filing can achieve a clean result with a totally different method of holding a traditional file.
Here are some outlandish—and not so outlandish—examples of mechanic and dealership TV commercials.
Ever wonder why virtually all cars and trucks have glove boxes? A visionary woman and her little book about driving changed in-vehicle storage over a hundred years ago.
Giorgetto Giugiaro influenced everything from groundbreaking supercars to beloved city vehicles.
Pete Meier explains why these single-use bolts should always be replaced for safety and proper function.
Customer satisfaction surveys should be clear, concise, and targeted.