A Shop Press ode to the unsung heroes taking calls, keys, and credit cards.

How does your shop weigh the risk and reward of customer-supplied parts?
Largely supercar fare, wild points of entry have no shortage of variety.
A shop foreman who did it for a year gained some firsthand experience that might help you answer the question.
Shop Press is the news and idea hub for everything related to working on cars and trucks, focusing on repair, technology, and wrenching lifestyle. With interesting stories from around the world, features on creative people and solutions, and all kinds of other stuff that’ll make you use your mind and your hands.
Auto care news and advice you can use.
Just because it says “DOT 4” on the bottle doesn’t mean it’s the correct DOT 4 for the vehicle.
Who puts a battery in a fender? Quite a few mechanics, that’s who.
Some sources say you should never, ever plug a tire … despite the fact that trained professionals have been doing it for decades. We debate.
Turning absurdly specific jargon into a joke isn’t a new idea, but that didn’t stop us from turning it into an April Fools’ joke.
Latin is a language, as dead as it can be/It killed the ancient Romans, and now it’s killing me.
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Auto care news and advice you can use.
Removing old solder is a crucial part of preparing a component for a new soldered connection, and a desolder pump (often called a solder sucker) is the ideal tool for the job.
It’s a tiny step on the manufacturing line, but boy, drain plugs save mechanics a ton of time.
Help your customers prioritize their repairs and they’ll keep coming back.
Parts on cars are interconnected—and their problems often are as well.
Decreased emissions and other benefits do come with increased valve maintenance costs.
We read the astrological signs and predicted your automotive future.
Stop telling your customers otherwise—modern fuel systems don’t care.
Engine oil is a lubricant, but that’s not what the task’s title is referencing.