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Your customers are using their HVAC systems wrong

“Hey, you. Yeah, you driving with your windows all fogged up on the inside. I’ll betcha 10 bucks there’s one setting on your ventilation system—you know what, let’s make that two—that you’re using completely wrong for the conditions you’re driving in.” You probably...

Should a customer bring parts?

Three words no shop manager ever wants to hear are customer supplied parts. There are some really good reasons for that, and it’s understandable why many shops take a “just say no” position on the practice. But there are also plenty of perfectly reasonable arguments...

There really are a ton of automotive door styles

The Shop Press team was sitting around jawing the other day about the history of the term “suicide doors.” I read a number of explanations, but none were very satisfactory. During my cursory research, however, I did start noting the rather large number of door styles...

Is your shop ready for the 4-day work week?

You’re probably already familiar with a growing movement to shorten the typical work week to just four days. Business journals, TV news, and social media outlets have covered the subject exhaustively in the last year or so, often in the same breath as “COVID-19” and...

The rarely seen control arm-mounted trailer ball rears its head

Well, this was a humdinger. Let me explain how I ended up here. I was popping ball joints free from the lower A-arms so I could swing the CV axles out and replace the hub assemblies on this car. The left side freed up with a few taps. This side? Well, this picture is...

Let’s hear it for the mighty roach coach

Forget about tangy Korean short rib tacos, succulent Maine lobster rolls, and decadent softball-sized cupcakes. Before taking up residency in hip neighborhoods around the country, food trucks were just an easy way for hard-working folks to get a hot bite quickly;...

February Automotive Horoscopes

Aries: Stress around the shop is about to melt away. Resist packrat urges—letting go is just as important as gathering items of value. Spruce things up! After work, be careful not to overdo things in extracurricular matters. Pay careful attention to the cars above you...

Politics Ain’t Politic

If you have to have them in the shop, endeavor to make politics polite.

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