If you’re a video gamer, you’re likely aware of the concept of microtransactions. If you’re not, allow me to explain. Microtransactions are payments that gamers can make after they’ve started to play a game, to purchase purely cosmetic digital items (in its more...

It’s hard to tell someone they do something as basic as parking their car incorrectly. But I’m a charismatic guy, and I like a challenge, so I do this with customers and have for a long time. Why? Because the commonly accepted way of parking a car is pretty dangerous....

Every tech has wound up with the wrong part in hand, usually with a vehicle ripped apart and parts strewn everywhere. Obscenities are uttered, followed by some shouting across the shop to the service writer about how it’s costing time in the bay. Then again, maybe...