This seemingly-impolite question can defuse tense situations in the shop or auto parts store.
The aggressive question you can ask that instantly calms a customer down
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HOT OFF THE PRESS
The worst cars are the best classrooms
They don’t build ‘em like they used to, and that’s a shame.
What are the sockets and wrenches you can do without?
There are definitely useless sizes. Or are there?
The surreal appeal of steel wheels
Why does a set of steelies on the right vehicle hold such allure?
SHOP STUFF
Auto care news and advice you can use.
Mechanic trivia: Which vehicle has a longer passenger side wiper blade? (VIDEO)
Almost every vehicle on the road has a longer wiper blade on the driver side. On older vehicles, you’ll also see two of the same size wipers working together. But can you think of any models that have the longer wiper blade on the passenger side?
Is that catalytic converter actually bad? (VIDEO)
Diagnosing a catalytic converter isn’t always the most straightforward process. Here are some tips from Nick and Lemmy at Dorman on what to watch out for.
5 surprising facts from the 2023 Auto Care Association Factbook
Convenience is king for independent shops, EV owners love dealerships, car materials are changing, and more.
What do techs recommend for a “car crate?”
What are the essentials you recommend every motorist keep on board?
RIP iPod, the best way to listen to music in your car, maybe ever
Apple recently announced they are fully discontinuing the iPod, a product that is possibly the greatest way to listen to music in your car, ever.
ABOUT SHOP PRESS
Shop Press is the news and idea hub for everything related to working on cars and trucks, focusing on repair, technology, and wrenching lifestyle. With interesting stories from around the world, features on creative people and solutions, and all kinds of other stuff that’ll make you use your mind and your hands.
SHOP STUFF
Auto care news and advice you can use.
Book review: “Pump and Circumstance”
A walk (or drive) through the history of gas and service stations.
Where do you leave your hitch?
In the receiver? In the bed? On a shelf?
5 unconventional brake job tips
Tip #1: stop calling it a “brake job.”
Windshield wipers have had a surprisingly messy evolution
There are literally thousands of wiper-related patents, stretching over a century, and we’re still looking to build better designs today.
Mechanics React: Can you diagnose a vehicle’s problem just from the sound? (VIDEO)
Nick and Lemmy, Dorman employees and mechanics, took a gander at a few internet videos and did their best at diagnosing via the Internet.
VIDEOS
Beverly Hills auto body shop launched a jewelry business using scrap metal from luxury cars
CRASH Jewelry uses real fenders, doors and hoods from high-end vehicles to make cuffs, earrings, necklaces and more.
Your customers are using their HVAC systems wrong
It’s up to you to tell them why.
Should a customer bring parts?
How does your shop weigh the risk and reward of customer-supplied parts?