This seemingly-impolite question can defuse tense situations in the shop or auto parts store.
The aggressive question you can ask that instantly calms a customer down
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HOT OFF THE PRESS
Five tips for servicing cartridge-style oil filters
Any of these mistakes can lead to an unwanted oil leak or worse—a blown engine.
How to install a brake cable slack eliminator (VIDEO)
If your parking brake is weak or not working at all, a stretched cable is usually the issue.
The seven words you never want to hear from a customer (and how to avoid them)
It’s your job to tell customers about warning signs and bad repairs.
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SHOP STUFF
Auto care news and advice you can use.
Why We Take the Negative Battery Cable off First and Put It on Last (VIDEO)
Lemmy explains why this basic task always comes before removing the positive cable to help you understand the theory behind the practice.
What it’s like being a new tech in 2022 (VIDEO)
“I am ready to face any challenges that might be foolish enough to face me.”
It’s time to stop salting the roads
Aiming for bare pavement may prevent some accidents, but at tremendous costs to taxpayers, mechanics, and the environment.
Hacker plays “Doom” on farm tractor to raise awareness of right to repair
The right-to-repair issue is so pressing for farm equipment that someone hacked a tractor to draw attention to it.
Automakers borrow the worst thing from modern video games: microtransactions
Over-the-air (OTA) microtransactions could be seen as a benefit to customers, but lack of communication thus far is not creating that perception.
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SHOP STUFF
Auto care news and advice you can use.
Check Out This Hacky Diag Tool
Why build what you can buy inexpensively?
Mechanics React: More horrors hidden behind “customer states” (VIDEO)
Wait, the horn blows every time you come off the brake? Nick and Lemmy observe this weird scenario and others from the internet.
Tool review: Milwaukee M18 Tire Inflator
This tool is like black licorice: you’re probably either going to love it or have no use for it whatsoever.
PSA: Your customers are probably parking incorrectly
The e-brake serves TWO important functions.
Mechanics React: There are a few missing symptoms on these ROs (VIDEO)
Nick and Lem take a peek at what’s rolled into bays around the country and give their (unrequested) opinions on things.
VIDEOS
Service writers vs. technicians (VIDEO)
Examining the differences (and similarities) between these key roles in the automotive service industry.
EPA emergency action allows nationwide summer sales of E15 gasoline
Get ready for an increase in fuel system corrosion repairs on older vehicles and small engines.
What are the first mods repair professionals make to a vehicle? (VIDEO)
Car mods to do first: auto technicians’ favorites!